Transforming Customer Experience with Intelligent AI Chatbots
In today's fast-paced digital world, providing instant, personalized, and efficient customer service is no longer a luxury but a necessity. Our AI Chatbot service is designed to empower businesses with cutting-edge conversational AI technology, enabling seamless communication, 24/7 support, and enhanced user experiences.
Key Features of Our Chatbots
- Natural Language Processing (NLP) : Enables the chatbot to understand and respond conversationally.
- 24/7 Availability : Offer round-the-clock assistance, ensuring no customer is left waiting.
- Scalable and Reliable : Handle thousands of interactions simultaneously without interruptions.
- Omnichannel Support : Integrate across websites, mobile apps, social media platforms, and messaging apps like WhatsApp and Facebook Messenger.
- Analytics and Insights : Track user interactions to gain valuable insights into customer behavior and preferences.
Why Choose Us?
- Tailored Solutions: We customize chatbots to align with your brand identity and business goals.
- Quick Deployment: Get your AI chatbot live in days, not months.
- Expert Team: Our AI specialists ensure your chatbot delivers outstanding performance.
- Cost-Effective: Save on operational costs while increasing efficiency.
- Secure & Compliant: Our chatbots follow industry standards for data security and compliance.
Let’s Elevate Your Business Together
Our AI Chatbot service is more than just a tool—it's your partner in delivering exceptional user experiences and driving business growth. Whether you’re a startup looking to automate customer support or an enterprise seeking to innovate at scale, we’ve got you covered.
business. Let's build the future, one conversation at a time!
Smart Live Chat for Sales and Support
Chat in real-time with your customers, increase sales, and improve support with Converge Now's Live Chat.
Real-Time Conversations That Drive Real Results
Turn visitors into customers and customers into loyal fans with our Live Chat solution. Provide instant support, answer questions, and close sales—all from a single, intuitive dashboard. Fast, personal, and always available.
Automate responses and customize your chat flows.
Reduce the workload of your support agents, generate qualified leads, and shorten the sales cycle with our AI-integrated Chatbot module.
Features & Benefits of Live Chat.
- Custom Chat Widgets: Add branded, mobile-friendly chat windows to your website in minutes.
- Multi-Agent Dashboard: Collaborate across departments with agent routing, notes, and shared inboxes.
- AI-Powered Chatbots: Automate repetitive queries, qualify leads, and escalate complex issues to human agents.
- Visitor Tracking & Insights: See who’s browsing, what pages they’ve viewed, and proactively initiate chats.
- File Sharing & Rich Media: Exchange images, documents, links, and videos for faster resolutions.
- Integrations & APIs: Connect with your CRM, Helpdesk, or custom systems via flexible APIs.
Multi Agent CRM platform for WhatsApp Business API
Connect one or more WhatsApp numbers and manage conversations with your customers from a single multi-user platform
Engage Your Customers on the World’s Most Popular Messaging App
Power your customer communication with WhatsApp Business API—a fast, reliable, and secure way to connect with users where they spend most of their time. From notifications to real-time support, reach your audience at scale with personalized, interactive messages.
Features & Benefits of WhatsApp Business API Solution
- Automated Workflows: Design intelligent flows for on boarding, support, and marketing with chat bots and AI.
- Multi-Agent Dashboard: Manage conversations at scale with a shared inbox and team routing.
- Secure Messaging: All chats are encrypted end-to-end to keep your data and user information safe.
- CRM & API Integrations: Easily integrate with your CRM, ERP, or third-party platforms for unified communication.
- Template Messaging: Use pre-approved templates for sending transactional updates and alerts with speed and compliance.
Voice with built-in programmability power.
Create a scalable voice experience with the Voice API that connects millions globally.
Next-Generation SMS for Richer, Smarter Customer Engagement
Upgrade your traditional SMS with RCS (Rich Communication Services)—a powerful messaging solution that lets your brand deliver rich, interactive, and secure conversations directly inside the native messaging app on Android devices.
Features & Benefits of RCS Business Solutions.
- Rich Media Support: Embed images, GIFs, videos, PDFs, and carousels to showcase your brand and offerings.
- Suggested Actions & Quick Replies: Guide users with tap-to-action buttons like "Buy Now", "Track Order", or "Call Agent".
- Two-Way Messaging: Enable real-time, personalized interactions with human agents or AI-powered chatbots.
- Read Receipts & Delivery Reports: Get insights into message delivery and customer engagement.
- Custom Branding & Verification: Establish trust with verified business profiles, branded interfaces, and more.
- Seamless API Integration: Integrate RCS into your CRM, helpdesk, or existing communications stack via APIs.
Use a leading SMS service provider to send business text messages
Obtain the most efficient SMS delivery rates worldwide by utilizing a reliable A2P SMS service from ConvergeNow.
Reach Thousands Instantly with Reliable & Scalable SMS Messaging
Send time-sensitive alerts, promotional messages, OTPs, and updates with Bulk SMS—the most direct and effective way to connect with your audience. Fast, secure, and delivered straight to any mobile phone, anywhere.
Features & Benefits of SMS Business Solutions.
- Easy-to-Use Web Platform: Send messages manually or schedule campaigns with just a few clicks.
- Powerful SMS API:Automate messaging from your CRM, ERP, website, or app.
- Personalized Messaging: Send bulk messages with individual names, order details, or custom variables using dynamic templates.
- Delivery Tracking: Real-time insights on delivery status, failure rates, and campaign performance.
- Multiple Routes & Redundancy: Tier-1 operator connectivity ensures high delivery rates with failover routing.
- Multilingual Support:Send SMS in regional languages for deeper local engagement.
An Email API that guarantees optimal inbox positioning.
Send marketing and transactional emails via convergeNow's Email API, SendGrid, and our scalable infrastructure.
Deliver Seamless Communication with Enterprise-Grade Email
Reach your customers with reliable, scalable, and secure Email Business Solutions. Whether you're sending transactional updates or personalized marketing campaigns, our platform helps you deliver emails that drive engagement and build trust.
Features & Benefits of Email Business Solutions.
- Transactional Email APIs: Send critical messages like OTPs, password resets, order confirmations, and notifications in real time.
- Drag & Drop Email Builder: Design responsive, mobile-friendly templates without coding.
- Advanced Campaign Management: Automate campaigns, schedule sends, segment lists, and analyze performance in real-time.
- Deliverability Optimization: Industry-leading IP reputation, domain warm-up tools, bounce management, and analytics to ensure maximum inbox placement.
- Real-Time Tracking & Analytics: Monitor open rates, click-throughs, bounces, and engagement for every campaign or transactional message.
Automate, Route, and Resolve with Intelligent Voice Systems
Enhance your customer service and reduce operational costs with our Interactive Voice Response (IVR) solutions. Handle high call volumes, automate responses, and route callers to the right department—quickly and efficiently.
Features & Benefits of Ivr Business Solutions.
- Drag & Drop IVR Builder: Create and update call flows with zero coding using a visual interface.
- Voice Recognition & DTMF Input: Enable natural conversations or touch-tone navigation for easy interaction.
- Intelligent Call Routing: Direct calls to agents based on availability, department, language preference, or customer status.
- CRM & Helpdesk Integration:Connect your IVR to platforms like Salesforce, Zendesk, or custom CRMs for real-time data access.
- Analytics & Call Logs: Monitor performance with detailed call analytics, agent logs, drop-off points, and resolution rates.
- Failover & High Availability: Enterprise-grade reliability ensures your voice system stays live—even during peak traffic.
Use Cases for IVRS Services
- Customer Support Automation: Automate FAQs, ticket status, order tracking, and balance inquiries.
- Lead Qualification: Pre-screen inbound leads before connecting them to your sales team.
- Appointment Scheduling: Allow customers to book, reschedule, or cancel appointments via voice input.
- Feedback & Surveys: Collect post-interaction feedback with automated voice surveys.
- Emergency Hotlines: Provide instant access to critical information or redirect calls in real time.
- Provide your virtual number on every promotional ad asking viewers of the ad to give a missed call. These leads can be recorded on a spreadsheet etc.
- You can respond to missed calls by an automated callback or SMS.
- You can verify or authenticate mobile phone numbers for various services to members.
- Increase engagement with your customer in a cost-effective manner.
- You can track all the actions to make better well-informed decisions later.
An enterprise can use bulk voice calls to reach its potential customer on a mobile or a landline phone.
This allows sending pre-recorded voice messages in diverse ways in any language.
Netxcell offers:
- A smart Auto-dialer to reach thousands of people.
- Ideal Communication tool which is rich in features.
- Conduct customer surveys.
- Send reminders to your customers.
- Send event notifications.
- Dashboard to analyse the performance of your voice campaigns.
Netxcell has vast experience in computer telephony integration and it offers to click to call service enabling small and medium enterprises to generate leads from their website/app. The interaction facilitated by click to call service results in higher rate of lead conversion.
- Netxcell offers this powerful tool which can be easily installed on a website with 24 x 7 support.
- Ensures user-friendly interface with a hosted solution.
- Empowers real-time reports to monitor business operations.
The 2 Way SMS Service provides a powerful platform to enhance interaction between customers and the enterprise. It gives valid leads to an enterprise which helps an enterprise to understand the depth of the market. The recipients of the SMS which is a part of your campaign can reply and send their response immediately.
Netxcell’s Visual IVR is a service which connects customers to a support resource that can solve their problem/inquiry. It has the ability to enhance the customer’s experience with the customer care department. Visual Interactive Voice Response is conceptually similar to Interactive voice response (IVR) but with the addition of visual menus to enhance the experience. Navigating an IVR is cumbersome; a customer has to wait and hear the right options and select the right one. A caller has to constantly pull the phone away from their ear to press the right button. Visual IVR enables the customer to interact with a visual interface by touching screen on mobile. The Visual IVR sometimes utilizes video as part of its interface. The Visual IVR presents convenient access and thus ensures better adoption by customers.
- Integration with the existing IVR platform.
- Reduces inbound calls and ensures more customer adoption by providing convenient access.
- Comes with quick and seamless implementation while preserving your legacy IVR investments.
- Rich screen popup and design for seamless mobile experience for users.
- Reach all customers regardless of how they choose to interact with your organization.
- Lower handle time and increased customer satisfaction.
- Reduce inbound calls volume by allowing the business to build new service flows.
Let the business happen over a conference call with Netxcell’s Audio Conference Solution. Netxcell’s Audio Conference Solution is developed and implemented to provide a novel way to conduct audio conference calls which may involve two or more than two participants.
A conference can be scheduled and participants are informed about it through an e-mail. The calls are password/pin protected. The solution comes with a 24*7 support to provide you with a seamless experience. The Audio Conference solution delivers superior audio quality to the entire conference room environment. The audio conference solution is equipped with a management utility which is capable of centrally managing the audio conference session as well as the entire audio conferencing system.
- Graphical UI makes it possible to have all the major tabs for creating, scheduling, monitoring, reporting the audio call conference service.
- Chairperson/moderator can generate conference secret PIN. The PIN is system generated random 4-digit code.
- There is a provision of three types of conferences: incoming, out-call & out-broadcast.
- The solution comes with mute, un-mute, disconnect & add participants option (Mute all, disconnect all too).
- The system is capable to continue to operate 24x7, 365 days.
This is an era of NextGen Video conferencing which can fulfil the needs of fast-paced business requirements of a firm. Netxcell’s Video Conferencing Solution offers you cutting-edge features in Video Conferencing. We offer UltraHD video conferencing, native support of all popular operating systems & great resiliency and support for conference room installations.
- Reach out to several people and end the communication gaps across horizontals and verticals.
- Bind all your professionals through one software.
- Increase productivity and keep employees in sync with the project.
- Netxcell’s Video Conferencing Solution is easy to install and run.
- Deploy it within your private N/W.
- Broadcast view of your desktop.
- Pass mouse and keyboard control at any time.
- Custom UC solution to match your needs.
- Content sharing, slideshows & conference recording capabilities.
