IBOT
IBOT Virtual Agent – Automate, Engage, Analyze
“A Smarter way to engage your customers”
Netxcell presents multi-channel Customer engagement and support AI bot platform with sentiment analysis.

“IBot is the answer to all your questions.”
  • How are you going to make your customers stay engaged to your brand?
  • What about the queries that pop up at 4 AM? Who is handling them?
  • Is there a balance between your input and your output?
“IBot is an automated way of communication with the user through the internet.”

When you are asleep, our Ibot is awake. It will help you to save up to 60% of your time. It has the unmatched ability to handle multiple queries at one go. There is not even a single doubt in our mind in saying that our Ibot performs all the repetitive function of a human resource for answering customer queries.

“IBot feeds on your data.”

IBot solves customer queries and requires training with various intents, deep learning and Artificial Intelligence models. One of the major backbones that help the bot trigger accuracy is your data.

“Perfect Integration with different channels.”

Netxcell’s Ibot can be integrated in real-time with multiple channels such as Website, Android app, iOS (iPhone) app, IVR, Facebook, WhatsApp, Amazon Alexa, Skype, Slack, Google Home & Telegram.

“Ease of access to Ibot.”

B2C Ibot can also be available after customer’s login to a web portal. Netxcell’s IBot has the feature to auto-login customers after they login into a web portal.
B2C Ibot also allows customers to log-in inside Ibot either using Customer ID, mobile number and OTP.